Sterne, Jim <br/><br/>
Customer service on the internet building relationships, increasing loyalty ans staying competitive 

 - 2ND 
 - NEW YORK  JOHN WILEY & SONS  2000 
 - XV351P 
<br/><br/><label>ISBN: </label>0-0471-38258-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTEMER SERVICES-COMMUNICATION SYSTEMS, INTERNET MARKETING.WORLD WIDE WEB.INTERNET- (COMPUTER NETWORK)
<br/><br/><label>Dewey Class. No.: </label>658.120285 STE