TY  - BOOK
AU  - Sterne, Jim
TI  - Customer service on the internet building relationships, increasing loyalty ans staying competitive
SN  - 0-0471-38258-2
U1  - 658.120285 STE 
PY  - 2000///
CY  - NEW YORK
PB  - JOHN WILEY & SONS
KW  - CUSTEMER SERVICES-COMMUNICATION SYSTEMS, INTERNET MARKETING.WORLD WIDE WEB.INTERNET- (COMPUTER NETWORK)
ER  -