TY  - BOOK
AU  - Petrick, J.A
TI  - Encyclopedia of Total Quality Management: Total Quality in Managing Human Resources
SN  - 81-7514-013-5
U1  - 658.562 ENC 
PY  - 1998///
CY  - NEW DELHI
PB  - St.Lucie  Press
KW  - Total Quality in Managing Human Resources
ER  -