Beckford, John, 1958-

Quality : a critical introduction / John Beckford. - Fourth edition. - xvi, 303 pages ; 26 cm

Includes bibliographical references (pages 293-297) and index.

paperback

9781138186125 9781138186125 (pbk.)

2016026540


Total quality management--Case studies.
Service industries--Management--Case studies.
Manufacturing industries--Management--Case studies.

HD62.15 / .B433 2017

658.562