Beckford, John,  1958- <br/><br/>
Quality :  a critical introduction / 
John Beckford. 
 - Fourth edition. 
 - xvi, 303 pages ;  26 cm 
<br/><br/>Includes bibliographical references (pages 293-297) and index. 
<br/><br/> paperback 
<br/><br/><label>ISBN: </label>9781138186125 9781138186125 (pbk.) 
<br/><br/><label>LCCN: </label>2016026540 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies.<br/>Service industries--Management--Case studies.<br/>Manufacturing industries--Management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .B433 2017 
<br/><br/><label>Dewey Class. No.: </label>658.562