Weske, Mathias, 1963- Business process management : concepts, languages, architectures / Mathias Weske. - 2nd ed. - Heidelberg ; New York : Springer, c2012. - xv, 403 p. : ill. ; 24 cm. Includes bibliographical references and index. HB ISBN: 3642286151 9783642286155 (pbk.) LCCN: 2012938099 Subjects--Topical Terms: Industrial management.Management information systems.Workflow--Management.Reengineering (Management)Organizational change.Organizational effectiveness. LC Class. No.: HD62.17 / .W47 2012 Dewey Class. No.: 658.5 / WES