Bovee, Courtland L. & Thill, John V. and Schatzman, Barbara E. Business Communication Today / Courtland L. Bovee, & John V. Thill and Barbara E. Schatzman - 7th Rdition. - New Delhi : Pearson Education, 2003. - 606p. ; 25 cm. PBK. ISBN: 8178087790 Dewey Class. No.: 658.45 / BOV