Anupindi, Ravi  <br/><br/>
Managing Business Process Flow:  Principles of Operations Management / 
Ravi Anupindi & Shuhakar D. Deshmukh & Jan A. Van Mieghem and Eitan Zemel  
 - 3rd Edition. 
 - New Delhi :  Pearson Educations,  2013. 
 - 334 p. ;  25 cm. 
<br/><br/> PBK. 
<br/><br/><label>ISBN: </label>9788131791264 
<br/><br/><label>Dewey Class. No.: </label>658.5  / ANU