Summers, Donna C.S <br/><br/>
Quality Management;  Creating and Sustaining Organizational Effectiveness 

 - New Delhi:  Pearson Prentice Hall,   2007. 
<br/><br/><label>ISBN: </label>9788131713341 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management.TQM
<br/><br/><label>Dewey Class. No.: </label>658.562 SUM