TY  - BOOK
AU  - Besterfield, Dale H
ED  - Besterfield-Michna, Carol   Besterfield, Glen H   Besterfield-Sacrc, Mary
TI  - Total Quality Management
SN  - 97881177584127
U1  - 658.562 TOT 
PY  - 2008///
CY  - New Delhi
PB  - Pearson Prentice Hall
KW  - Total Quality Management
ER  -