Patterson, Kerry, Grenny, Joseph & McMillan, Ron <br/><br/>
Crucial conversations : tools for talking when stakes are high / 
Kerry Patterson,  
 - 2nd ed. 
 - New York:  McGraw-Hill;  2012. 
 - 244p. 
<br/><br/> H.B 
<br/><br/><label>ISBN: </label>9780071771320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Interpersonal relations
<br/><br/><label>Dewey Class. No.: </label>153.6  / PAT