Ehrlich, Betsi Harris. <br/><br/>
Transactional Six Sigma and Lean Servicing :  leveraging manufacturing concepts to achieve world class service / 
Betsi Harris Ehrlich. 
 - Boca Raton :  St. Lucie Press,  c2002. 
 - 271 p. :  ill. ;  24 cm. 
<br/><br/> Includes Index http://www.amazon.com/Transactional-Sigma-Lean-Servicing-Manufacturing/dp/1574443259/ref=sr_1_1?s=books&ie=UTF8&qid=1410149328&sr=1-1&keywords=1574443259 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1574443259 
<br/><br/><label>LCCN: </label>2002018976 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Total quality management.<br/>Six Sigma (Quality control standard)--IME, MIS
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Lean manufacturing.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .E35 2002 
<br/><br/><label>Dewey Class. No.: </label>658.4013 EHR