TY  - BOOK
AU  - Ehrlich,Betsi Harris
TI  - Transactional Six Sigma and Lean Servicing: leveraging manufacturing concepts to achieve world class service 
SN  - 1574443259
AV  - HD9980.5 .E35 2002
U1  - 658.4013 EHR 
PY  - 2002///
CY  - Boca Raton
PB  - St. Lucie Press
KW  - Service industries
KW  - Management
KW  - Total quality management
KW  - Six Sigma (Quality control standard)
KW  - IME, MIS
KW  - Lean manufacturing
N1  - Includes Index http://www.amazon.com/Transactional-Sigma-Lean-Servicing-Manufacturing/dp/1574443259/ref=sr_1_1?s=books&ie=UTF8&qid=1410149328&sr=1-1&keywords=1574443259; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0646/2002018976-d.html
ER  -