Fernandez, Louie. <br/><br/>
Jane's crisis communications handbook / 
 Crisis communications handbook 
Louie Fernandez, Martin Merzer. 
 - 1st ed. 
 - Coulsdon, Surrey, UK ;  Alexandria, VA :  Jane's Information Group,  c2003. 
 - 229 p. :  ill. ;  16 cm. 
<br/><br/> http://www.amazon.com/Janes-Crisis-Communications-Handbook-Fernandez/dp/0710625960/ref=sr_1_1?s=books&ie=UTF8&qid=1411714890&sr=1-1&keywords=0710625960 
<br/><br/>Strategic overview -- Pre-incident media relations -- Planning procedures -- Response procedures checklist -- Gathering and verifying information -- Messages and strategy -- Engaging key stakeholders -- Working with the media -- Post-incident management -- Appendices. 
<br/><br/> This book is designed to assist organizations and their employees to cooperate with the media and inform, calm, and direct their stakeholders and public during any emergency. 
<br/><br/><label>ISBN: </label>0710625960 
<br/><br/><label>Standard No.: </label>9780710625960 
<br/><br/><label>LCCN: </label>2005279383 
<br/><br/><label>Nat. Bib. No.: </label>GBA508347  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>013098979  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Emergency communication systems.<br/>Emergency management.<br/>Mass media.<br/>Public relations.
<br/><br/><label>LC Class. No.: </label>HD49  / .F47 2003 
<br/><br/><label>Dewey Class. No.: </label>363.34 FER