TY  - BOOK
AU  - Fernandez,Louie
AU  - Merzer,Martin
TI  - Jane's crisis communications handbook
SN  - 0710625960
AV  - HD49 .F47 2003
U1  - 363.34 FER 
PY  - 2003///
CY  - Coulsdon, Surrey, UK, Alexandria, VA
PB  - Jane's Information Group
KW  - Crisis management
KW  - Emergency communication systems
KW  - Emergency management
KW  - Mass media
KW  - Public relations
N1  - http://www.amazon.com/Janes-Crisis-Communications-Handbook-Fernandez/dp/0710625960/ref=sr_1_1?s=books&ie=UTF8&qid=1411714890&sr=1-1&keywords=0710625960; Strategic overview -- Pre-incident media relations -- Planning procedures -- Response procedures checklist -- Gathering and verifying information -- Messages and strategy -- Engaging key stakeholders -- Working with the media -- Post-incident management -- Appendices
N2  - This book is designed to assist organizations and their employees to cooperate with the media and inform, calm, and direct their stakeholders and public during any emergency
ER  -