TY  - BOOK
AU  - Besterfield, Dale H.
ED  - Besterfield-Michna, Carol   Besterfield, Glen H  Besterfield-Sacre, Mary
TI  - Total Quality Management
SN  - 8178082705
U1  - 658.562 
PY  - 2002///
CY  - Singapore
PB  - Pearson Education Asia
KW  - Total Quality Management
ER  -