Evans, James R. <br/><br/>
The Management and Control of Quality 

 - 5th Edition 
 - Australia,  South-Western,  2001. 
<br/><br/><label>ISBN: </label>0324066805 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562   / EVA