Silverman, Lori L.,  1958- <br/><br/>
Critical shift :  the future of quality in organizational performance / 
Lori L. Silverman with Annabeth L. Propst. 
 - Milwaukee, Wis. :  ASQ Quality Press,  c1999. 
 - xxvi, 294 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 265-280) and index. 
<br/><br/><label>ISBN: </label>0873894456 
<br/><br/><label>LCCN: </label>98043101  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products--MIS<br/>Quality assurance--Management.<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>HF5415.157  / .S62 1999 
<br/><br/><label>Dewey Class. No.: </label>658.562 SIL