TY  - BOOK
AU  - Blazey, Mark L.
TI  - Insights to performance excellence, 2001 : An inside look at the 2001 Baldridge Award criteria
SN  - 0873894979
U1  - 658.56207973 BLA 
PY  - 2001///
KW  - Malcolm Baldrige National Quality Award	
KW  - MIS
ER  -