Stamatis, D. H., 1947- Quality assurance : applying methodologies for launching new products, services, and customer satisfaction / D.H. Stamatis. - - Boca Raton Taylor & Francis Group c.2016 - xxxv, 616 pages ; 24 cm Includes bibliographical references and index. ISBN: 9781498728683 (alk. paper) LCCN: 2015004539 Subjects--Topical Terms: Quality assurance.--MIS LC Class. No.: TS156.6 / .S718 2016 Dewey Class. No.: 658.562 STA