TY  - GEN
AU  - Khan,Rashid N.
TI  - Business process management a practical guide : a practical guide 
SN  - 0929652320
U1  - 658.5/1 
PY  - 2004///
CY  - Tampa, Fla.
PB  - Meghan-Kiffer Press
KW  - Industrial management
KW  - Workflow
KW  - Management
KW  - Reengineering (Management)
KW  - Information technology
KW  - Organizational change
KW  - Organizational effectiveness
N1  - Includes index
ER  -