TY - GEN AU - Smith,P.R. AU - Chaffey,Dave ED - Chartered Institute of Marketing. TI - eMarketing excellence : the heart of ebusiness SN - 0750653353 (pbk.) PY - 2002/// CY - Oxford PB - Butterworth-Heinemann KW - Internet marketing N1 - Published in association with: the Chartered Institute of Marketing ER -