Powerful phrases for dealing with difficult people . over 325 ready-to-use words and phrases for working with challenging personalities . Renée Evenson.
Material type:
TextPublisher: New York. AMACOM. 2013Description: ix, 225 pages ; 23 cmISBN: 9780814432983 (pbk.); 0814432980 (pbk.)Subject(s): Evenson, Renee | Problem employees | Personnel management | English language -- Terms and phrasesDDC classification: 650.13014 LOC classification: HF5549.5.E42 | E936 2014
Contents:
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.
| Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Book
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Central Library (CL) | Central Library (CL) | NFIC | General Stacks | 650.13014 EVE (Browse shelf) | Available | NBS9406 |
Total holds: 0
Paper Cover
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.
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