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Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael Nichols.

by Hayler, Rowland | Nichols, Michael.

Edition: 1st ed. Publisher: [S.l.] : McGraw-Hill, 2006Online access: Amazon.com Availability: Items available for loan: Central Library (CL)Call number: 332.10684 HAY (1).
The lost art of listening Michael P. Nichols.

by Nichols, Michael P.

Material type: Text Text Publisher: New York : Guilford Press, c1995Availability: Items available for loan: Central Library (CL)Call number: 153.68 NIC (1).
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