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The dynamics of service : reflections on the changing nature of customer provider interactions Barbara A. Gutek ; foreword by Daniel Katz

by Gutek, Barbara A.

Edition: 1. ed. Publisher: San Francisco, Calif. : Jossey-Bass, cop. 1995Availability: Items available for loan: Central Library (CL)Call number: 658.812 GUT (1).
Mediation research : the process and effectiveness of third-party intervention / Kenneth Kressel, Dean G. Pruitt, and associates.

by Kressel, Kenneth | Pruitt, Dean G.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass, 1989Online access: Table of contents | Publisher description Availability: Items available for loan: Centre for International Peace & Stability (CIPS)Call number: 303.69 KRE 1989 (1).
Managing public disputes / Susan L. Carpenter, W. J. D. Kennedy.

by Carpenter, Susan L | Kennedy, W. J. D.

Edition: 1st ed.Material type: Text Text; Format: print Publisher: [S.l.] : Jossey-Bass, 1988Online access: Amazon.com Availability: Items available for loan: Centre for International Peace & Stability (CIPS)Call number: 658.4 CAR 1988 (1).
The leadership challenge : how to get extraordinary things done in organizations / James M. Kouzes, Barry Z. Posner ; foreword by Thomas J. Peters.

by Kouzes, James M | Posner, Barry Z.

Edition: 1st ed. Publisher: San Francisco : Jossey-Bass, 1987Availability: Items available for loan: Military College of Signals (MCS)Call number: 658.4092,KOU (1).
Why didn't you say that in the first place? : how to be understood at work English

by Richard Heyman.

Edition: 1st Publisher: San Francisco Jossey-Bass Publishers 1994Availability: Items available for loan: College of Aeronautical Engineering (CAE)Call number: 650.13 HEY (1).
The leadership challenge : how to get extraordinary things done in organizations / James M. Kouzes.

by Kouzes, James M | Posner, Barry Z.

Edition: 1st ed. Publisher: [S.l.] : Jossey-Bass, 1987Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.4092 LOU (2).
The leadership challenge : how to get extraordinary things done in organizations / James M. Kouzes.

by Kouzes, James M | Posner, Barry Z.

Edition: 1st ed. Publisher: [S.l.] : Jossey-Bass, 1987Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.4092 KOU (2).
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