| 000 | 01415 a2200217 4500 | ||
|---|---|---|---|
| 003 | Nust | ||
| 005 | 20170207154033.0 | ||
| 010 | _a 2002014953 | ||
| 020 | _a0814471714 | ||
| 040 | _cNust | ||
| 082 | 0 | 0 | _a658.812 |
| 100 | 1 | _aDiJulius, John R., | |
| 245 | 1 | 0 |
_aSecret service (E-BOOK) _bhidden systems that deliver unforgettable customer service / _cJohn R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. |
| 260 |
_aNew York : _bAMACOM, _cc2003. |
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| 300 |
_axix, 172 p. : _bill. ; _c23 cm. |
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| 505 | 0 | _aChapter 1 Secret Service Systems: Creating Behind-the-Scenes Systems (Page-1) Chapter 2 Secret Service at Work: Implementing Secret Service Systems (Page-31) Chapter 3 Your Front Line Is Your Bottom Line: The Value of Your Front Line People (Page-53) Chapter 4 What Are We Really Selling? Making It an Experience (Page-65) Chapter 5 Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers(Page- 85) Chapter 6 Creating Passionate Team Members: Developing a Strong Corporate Culture (Page-111) Chapter 7 An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences (Page-135) Chapter 8 Enhancing the Quality of Lives Around Us: Giving Back (Page-147) Chapter 9 E-nough: Getting Back to Face-to-Face Relationships(Page-155) | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer services. | |
| 651 | _aE-BOOK | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c192250 _d192250 |
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