| 000 | 09141 a2200613 4500 | ||
|---|---|---|---|
| 003 | Nust | ||
| 005 | 20170207154033.0 | ||
| 035 | _a(CaPaEBR)ebr10020625 | ||
| 040 | _cNust | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 | _aZemke, Ron. | |
| 245 | 1 | 0 |
_aDelivering knock your socks off service (E-Book) _h[Elektronisk resurs] _cRon Zemke. |
| 250 | _a3rd ed. | ||
| 260 |
_aNew York : _bAMACOM ; _aLondon : _bMcGraw-Hill, _c2003. |
||
| 300 | _a178 p. | ||
| 440 | 0 | _aPerformance research associates | |
| 500 | _aRev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998. | ||
| 505 | _aPart One: The Fundamental Principles of Knock Your Socks Off Service (Page-1) Part Two: The How To's of Knock Your Socks Off Service (Page-47) Part Three: The Problem-Solving Side of Knock Your Socks Off Service (Page-115) Part Four: Knock Your Socks Off Service Fitness Taking Care of You (Page-159) | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aMarketing. | |
| 651 | _a(E-Book) | ||
| 655 | 7 | _aElectronic books. | |
| 710 | 2 | _aebrary, Inc. | |
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