000			02267 a2200433 4500
020			_a0672320630
020			_a9780672320637
082	0	4	_a658.404
090			_c351 _d351
100	1		_aBurlton, Roger.
245	1	0	_aBusiness process management : _bprofiting from process / _cRoger Burlton.
260			_a[S.l.] : _bSams, _c2001.
300			_a416 p. ; _c24 cm.
500			_aPaperback.
520			_aLearn the concepts and transform your business! See why process management is an inevitable trend that won't go away. Understand why relationship management needs effective processes to work. Define your stakeholders and determine their needs. Discover what other organizations have done to manage processes successfully. Explore a complete framework for managing business, process, and human change. Apply your knowledge to manage process projects effectively and efficiently. Learn what to do and what to avoid in every step. Develop processes to align technology, organization, and facility transformation. Gain cross-organizational acceptance of process and personal change. Anticipate objections and proactively manage stakeholder concerns.
650		4	_aComputer Books: General.
650		4	_aComputer Books: Web Programming.
650		4	_aComputing: General.
650		4	_aE-commerce: business aspects.
650		4	_aInternet guides & online services.
650		4	_aManagement of specific areas.
650		4	_aPublishing on the Internet.
650		4	_aBusiness / Economics / Finance.
650		4	_aComputers.
650		4	_aWeb - Page Design.
650		4	_aBusiness.
650		4	_aIndustrial management.
650		4	_aProject management.
650		4	_aBusiness & Economics / E-Commerce / General.
650		4	_aCOMPUTERS / Electronic Commerce (see also headings under BUSINESS & ECONOMICS / E-Commerce)
650		4	_aComputers / Electronic Commerce.
650		4	_aE-Commerce - General.
650		4	_aElectronic Commerce.
650		4	_aEntrepreneurship.
650		4	_aReengineering (Management)
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0672320630/chopaconline-20
856	4	0	_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0672320630
942			_aNBS _cBK _k658.84 COL
999			_c342918 _d342918