| 000 | 01895 a2200181 4500 | ||
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| 020 | _a0939246538 | ||
| 020 | _a9780939246533 | ||
| 090 |
_c788 _d788 |
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| 100 | 1 | _aMcNair, C.J. | |
| 245 | 1 | 0 |
_aBenchmarking : _ba tool for continuous improvement / _cC.J. McNair. |
| 260 |
_a[S.l.] : _bOliver Wight Ltd Pub, _c1993. |
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| 300 |
_a350 p. ; _c23 cm. |
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| 500 | _aPaperback. | ||
| 520 | _aPraise for Benchmarking "Benchmarking provides a practical, hands-on approach by a team that has been there." â€â€Susan Anderson-Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become ‘Best-in-Class’ in your business." â€â€Rolf E. Soderstrom, Corporate Vice-President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You’ll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals. Seasoned advice from the authors covers such topics as: Creating value from the customer’s perspective How to develop both qualitative and quantitative benchmarks How to identify key performance drivers Realizing the most effective methods for implementing and managing a benchmarking initiative Numerous examples from companies such as Avon Products, AT&T, and Janssen Pharmaceutica are included to illustrate the power and diversity of successful benchmarking i | ||
| 856 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0939246538/chop |
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| 856 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q |
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| 942 |
_aNBS _cBK _k658.562 MCN |
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| 999 |
_c343335 _d343335 |
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