| 000 | 00761 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a0201633493 | ||
| 020 | _a9780201633498 | ||
| 090 |
_c797 _d797 |
||
| 100 | 1 | _aDeToro, Arthur R. Tenner & Irving J. | |
| 245 | 1 | 0 |
_aTotal quality management / _cArthur R. Tenner & Irving J. DeToro. |
| 260 |
_a[S.l.] : _bAddison Wesley, _c1994. |
||
| 300 |
_a206 p. ; _c23 cm. |
||
| 500 | _aPaperback. | ||
| 520 | _aThree steps to continuous improvement will prove to be a classicfor both service companies and the service side of management alike. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0201633493/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0201633493 |
| 942 |
_aNBS _cBK _k658.562 TEN |
||
| 999 |
_c343344 _d343344 |
||