000 00354 a2200157 4500
003 OSt
005 20180116182659.0
008 160427b xxu||||| |||| 00| 0 eng d
020 _a8129700824
040 _c0
100 _aPoornima M.
245 _aTotal quality management.
260 _c2003.
300 _a257
942 _aNBS
_cBK
_k658.562 CHA
_2ddc
999 _c343972
_d343972