| 000 | 01478 a2200205 4500 | ||
|---|---|---|---|
| 020 | _a0538725273 | ||
| 020 | _a9780538725279 | ||
| 082 | 0 | 4 | _a658.812 |
| 090 |
_c2517 _d2517 |
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| 100 | 1 | _aForde, John. | |
| 245 | 1 | 0 |
_aCustomer relations & rapport : _bprofessional development series / _cJohn Forde. |
| 250 | _a1st ed. | ||
| 260 |
_a[S.l.] : _bSouth-Western Educational Pub, _c2001. |
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| 300 |
_a144 p. ; _c23 cm. |
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| 500 | _aPaperback. | ||
| 520 | _aNow, more than ever, it pays to listen to your customers. In today's consumer environment, customers hold the key to your most valuable resources. They provide feedback, knowledge, and commerce, all which contribute to the success of your business. Customer Relations & Rapport will teach you and your employees how to build, maintain, and nurture your customer relationships, as well as how to handle dissatisfied customers. The insights to a rewarding business are within your customers, learn how to tap into those resources and succeed in the consumer world.Customer Relations & Rapport is one title in the Professional Development Series by South-Western. This series is the perfect resource for learning the non-technical strategies and tactics needed to compete in today's business world. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0538725273/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0538725273 |
| 942 |
_aNBS _cBK _k658.02 FOR |
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| 999 |
_c345012 _d345012 |
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