000			01647cam a22003494a 4500
001			13938164
005			20240325100449.0
008			050421s2005 cau b 001 0 eng
010			_a 2005011539
020			_a0787975664
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHF5549.5.T7 _bE424 2005
082	0	0	_a658.3124
100	1		_aEl-Shamy, Susan. _9122195
245	1	0	_aRole-play made easy : _b25 structured rehearsals for managing problem situations and dealing with difficult people / _cSusan El-Shamy.
260			_aSan Francisco : _bPfeiffer, _cc2005.
300			_axvi, 285 p. ; _c28 cm.
440		0	_aPfeiffer essential resources for training and HR professionals _9122196
504			_aIncludes bibliographical references (p. 279) and index.
650		0	_aEmployees _xTraining of _vProblems, exercises, etc. _9122197
650		0	_aRole playing _vProblems, exercises, etc. _9122198
650		0	_aManagement _vProblems, exercises, etc. _9122199
650		0	_aInterpersonal relations _vProblems, exercises, etc. _9122200
650		0	_aProblem solving _vProblems, exercises, etc. _9122201
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0511/2005011539.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005011539-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005011539-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c346922 _d346922