000			01264 a2200205 4500
020			_a0070305838 (hardcover)
020			_a9780070305830 (hardcover)
082	0	4	_a658.4
090			_c5272 _d5272
100	1		_aHowe, Roger J.
245	1	0	_aQuality on trial : _bbringing bottom-line accountability to the quality effort / _cRoger J. Howe, Dee Gaeddert, Maynard A. Howe.
250			_a2nd ed.
260			_a[S.l.] : _bMcGraw-Hill, _c1995.
300			_a163 p. ; _c26 cm.
520			_aIn the rush toward quality improvement, many companies have assumed that TQM program automatically pay off--and that related expenses are always recouped. This pioneering book challenges those fatal notions. It exposes the root cause of failure in many quality initiatives, and shows how to implement a quality review process directly linked to financial and operational performance. A must for businesses that, despite limited resources, are eager to join the quality bandwagon--and for all managers who must bridge the gap between long-range quality efforts and short-term fiscal results.
700	1		_aGaeddert, Dee.
700	1		_aHowe, Maynard A.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0070305838/chopaconline-20
942			_aNBS _cBK _k658.4 HOW
999			_c347687 _d347687