| 000 | 01119 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a0761993061 (paperback) | ||
| 020 | _a9780761993063 (paperback) | ||
| 082 | 0 | 4 | _a658.4013 |
| 090 |
_c5427 _d5427 |
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| 100 | 1 | _aMurthy, D. B. N. | |
| 245 | 1 | 0 |
_aManaging quality : _ba practical guide to customer satisfaction / _cD. B. N. Murthy. |
| 260 |
_a[S.l.] : _bSage Pubns Pvt Ltd, _c2004. |
||
| 300 | _a226 p. | ||
| 520 | _aThis book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management. The significant features of the book include: A step-by-step, `hands-on' approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0761993061/chopaconline-20 |
| 942 |
_aNBS _cBK _k658.4013 MUR |
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| 999 |
_c347835 _d347835 |
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