| 000 | 01180 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a0412643804 (hardcover) | ||
| 020 | _a9780412643804 (hardcover) | ||
| 082 | 0 | 4 | _a658 |
| 245 | 1 | 0 |
_aTotal quality management / _cedited by Gopal K. Kanji |
| 250 | _a1st ed. | ||
| 260 |
_a[S.l.] : _bSpringer, _c1995. |
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| 300 |
_a640 p. ; _c24 cm. |
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| 520 | _aIn this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors. | ||
| 700 |
_aKanji, Gopal K. _9122141 |
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| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0412643804/chopaconline-20 |
| 942 |
_aNBS _cBK _k658.4013 KAM _2ddc |
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| 999 |
_c347885 _d347885 |
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