000 01703 a2200169 4500
020 _a0750639482 (paperback)
020 _a9780750639484 (paperback)
082 0 4 _a658
090 _c5486
_d5486
100 1 _aZairi, Mohamed.
245 1 0 _aBenchmarking for best practice /
_cMohamed Zairi.
260 _a[S.l.] :
_bButterworth-Heinemann,
_c1998.
300 _a512 p. ;
_c24 cm.
520 _aBenchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992. Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance Presents examples of best practice in a wide range of industries all over the world - including service, manufacturing, public sector, health care and education Includes up-to-the-minute examples including Rank Xerox and ICL (now D2D), both winners of the EQA (European Quality Award)
856 4 0 _3Amazon.com
_uhttp://www.amazon.com/exec/obidos/ASIN/0750639482/chopaconline-20
942 _aNBS
_cBK
_k658.4013 ZAI
999 _c347893
_d347893