| 000 | 00914 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a0201608138 (paperback) | ||
| 020 | _a9780201608137 (paperback) | ||
| 082 | 0 | 4 | _a650 |
| 090 |
_c5594 _d5594 |
||
| 100 | 1 | _aWhiteley, R. C. | |
| 245 | 1 | 4 |
_aThe customer-driven company : _bmoving from talk to action / _cR. C. Whiteley. |
| 260 |
_a[S.l.] : _bBasic Books, _c1993. |
||
| 300 |
_a320 p. ; _c24 cm. |
||
| 520 | _aAn instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0201608138/chopaconline-20 |
| 942 |
_aNBS _cBK _k658.812 WHI |
||
| 999 |
_c347998 _d347998 |
||