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020 _a9788131516478
038 _awaseem
040 _c0
082 _24th
_a658.8
_bBAT
100 _aJohn E. G. Bateson
_913728
245 _aServices Marketing
_cJohn E. G. Bateson
260 _aIndia
_bCengage
_c2012
300 _a468 p.
_bPB
440 _aServices Marketing
_913729
942 _2ddc
_cBK