000 01648fam a22003374a 4500
999 _c4049
_d4049
001 3379972
003 Nust
005 20190919132942.0
008 020604s2003 njua b 001 0 eng
010 _a 2002074916
020 _a0130993069
035 _a(OCoLC)49959432
035 _a(OCoLC)ocm49959432
035 _a(NNC)3379972
038 _aa
040 _aDLC
_cDLC
_dNNC
_dOrLoB-B
042 _apcc
050 0 0 _aHD62.15
_b.T6792 2003
082 0 0 _a658.4013
_bBES
245 0 0 _aTotal quality management /
_cDale H. Besterfield ... [et al.].
250 _a3rd ed.
260 _aUpper Saddle River, NJ :
_bPrentice Hall,
_c2003.
263 _a0209
300 _axi, 652 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 631-633) and index.
505 0 0 _gPt. 1.
_tPrinciples and Practices --
_g1.
_tIntroduction --
_g2.
_tLeadership --
_g3.
_tCustomer Satisfaction --
_g4.
_tEmployee Involvement --
_g5.
_tContinuous Process Improvement --
_g6.
_tSupplier Partnership --
_g7.
_tPerformance Measures --
_gPt. 2.
_tTools and Techniques --
_g8.
_tBenchmarking --
_g9.
_tInformation Technology --
_g10.
_tQuality Management Systems --
_g11.
_tEnvironmental Management System --
_g12.
_tQuality Function Deployment --
_g13.
_tQuality by Design --
_g14.
_tFailure Mode and Effect Analysis --
_g15.
_tProducts Liability --
_g16.
_tTotal Productive Maintenance --
_g17.
_tManagement Tools --
_g18.
_tStatistical Process Control --
_g19.
_tExperimental Design --
_g20.
_tTaguchi's Quality Engineering.
650 0 _aTotal quality management.
_9872
700 1 _aBesterfield, Dale H.
_92647
900 _bTOC
942 _2ddc
_cBK