| 000 | 01107 a2200205 4500 | ||
|---|---|---|---|
| 999 |
_c48235 _d48235 |
||
| 003 | Nust | ||
| 005 | 20170112153435.0 | ||
| 008 | 170112b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1578200202 | ||
| 020 | _a9781578200207 | ||
| 040 | _c0 | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 | _aCoscia, Stephen. | |
| 245 | 1 | 0 |
_aCustomer service over the phone / _cStephen Coscia. |
| 250 | _a4th ed. | ||
| 260 |
_a[S.l.] : _bBackbeat Books, _c1998. |
||
| 300 |
_a132 p. ; _c23 cm. |
||
| 500 | _aPaperback. | ||
| 520 | _aCall center managers give this small, easy-to-read book to all their agents. It helps the agents understand how important their job is. It teaches them the best ways to deal with customers. The author has run a busy, large call center for years. This book contains the best customer service ideas, techniques and strategies developed over all those long, hard years. He has handled just about every customer service problem imaginable (and some you don't want to imagine). | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/1578200202/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=1578200202 |
| 942 |
_cBK _k384.64 COS _2ddc |
||