| 000 | 00396nam a22001337a 4500 | ||
|---|---|---|---|
| 020 | _a9788131715208 | ||
| 082 |
_a658.5 _bJOH |
||
| 100 | _aJohnston, Robert | ||
| 245 |
_aService Operations Management: _bimproving service delivery / _cRobert Johnston & Graham Clark |
||
| 260 |
_aNew Delhi : _bPearson Education, _c2008. |
||
| 300 |
_a516 p. ; _c23 cm. |
||
| 563 | _aPB. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c594004 _d594004 |
||