000			00527nam a22001457a 4500
020			_a978-0367182762
082			_a658.812 _bADA
100			_aAdams, Rick
245			_aPractical customer success management : a best practice framework for rapid generation of customer success / _cRick Adams.
260			_aNew York : _b Routledge, Taylor & Francis Group, _c2020.
300			_axxxi, 245p. :
504			_aIncludes bibliographical references and index.
650			_aCustomer relations _925304
942			_2ddc _cBK
999			_c613620 _d613620