NUST Institutions Library Catalogue

Secret service (E-Book) (Record no. 192270)

000 -LEADER
fixed length control field 10655 a2200673 4500
003 - CONTROL NUMBER IDENTIFIER
control field Nust
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170207154033.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-8144-2697-2
035 ## - SYSTEM CONTROL NUMBER
System control number 80723
035 ## - SYSTEM CONTROL NUMBER
System control number nL80723
040 ## - CATALOGING SOURCE
Transcribing agency Nust
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name DiJulius, John R.,
245 10 - TITLE STATEMENT
Title Secret service (E-Book)
Medium [Elektronisk resurs]
Remainder of title hidden systems that deliver unforgettable customer service /
Statement of responsibility, etc. John R. DiJulius III.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. AMACOM,
Date of publication, distribution, etc. c2003.
300 ## - PHYSICAL DESCRIPTION
Extent xix, 172 p. :
Other physical details ill. ;
Dimensions 23 cm.
505 00 - FORMATTED CONTENTS NOTE
Title Chapter 1 Secret Service Systems: Creating Behind-the-Scenes Systems (Page-1) Chapter 2 Secret Service at Work: Implementing Secret Service Systems (Page-31) Chapter 3 Your Front Line Is Your Bottom Line: The Value of Your Front Line People (Page-53) Chapter 4 What Are We Really Selling? Making It an Experience (Page-65) Chapter 5 Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers(Page- 85) Chapter 6 Creating Passionate Team Members: Developing a Strong Corporate Culture (Page-111) Chapter 7 An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences (Page-135) Chapter 8 Enhancing the Quality of Lives Around Us: Giving Back (Page-147) Chapter 9 E-nough: Getting Back to Face-to-Face Relationships(Page-155)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name (E-Book)
655 #7 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element NetLibrary, Inc.
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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856 40 - ELECTRONIC LOCATION AND ACCESS
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942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent Location Current Location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
            Military College of Signals (MCS) Military College of Signals (MCS) 12/12/2016   658.812 MCSEB-1412 12/08/2016 12/12/2016 Book
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