Secret service (E-Book) [Elektronisk resurs] hidden systems that deliver unforgettable customer service / John R. DiJulius III.
Publisher: New York : AMACOM, c2003Description: xix, 172 p. : ill. ; 23 cmISBN: 0-8144-2697-2Subject(s): Consumer satisfaction | Customer loyalty | Customer services | (E-Book)Genre/Form: Electronic books.DDC classification: 658.812 Online resources: Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online| Item type | Current location | Home library | Collection | Call number | URL | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Book
|
Military College of Signals (MCS) | Military College of Signals (MCS) | NFIC | 658.812 (Browse shelf) | Link to resource | Available | MCSEB-1412 |
Chapter 1 Secret Service Systems: Creating Behind-the-Scenes Systems (Page-1) Chapter 2 Secret Service at Work: Implementing Secret Service Systems (Page-31) Chapter 3 Your Front Line Is Your Bottom Line: The Value of Your Front Line People (Page-53) Chapter 4 What Are We Really Selling? Making It an Experience (Page-65) Chapter 5 Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers(Page- 85) Chapter 6 Creating Passionate Team Members: Developing a Strong Corporate Culture (Page-111) Chapter 7 An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences (Page-135) Chapter 8 Enhancing the Quality of Lives Around Us: Giving Back (Page-147) Chapter 9 E-nough: Getting Back to Face-to-Face Relationships(Page-155)
There are no comments on this title.