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Secret service (E-BOOK) hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

by DiJulius, John R.

Publisher: New York : AMACOM, c2003Availability: Items available for loan: Military College of Signals (MCS)Call number: 658.812 JON (1).
Customer behavior : consumer behavior and beyond / Jagdish N. Sheth.

by Sheth, Jagdish N | Mittal, Banwari | Newman, Bruce I.

Publisher: [S.l.] : Harcourt Brace College Publishers, 1998Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.8342 SHE (1).
Responsible corporate strategy in construction and engineering : "doing the right thing?" / Martin Loosemore and Florence Phua.

by Loosemore, Martin, 1962- | Phua, Florence, 1974-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; New York : Spon Press, 2011Availability: Items available for loan: School of Civil and Environmental Engineering (SCEE)Call number: 624.0684 (1).
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