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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich.

by Ehrlich, Betsi Harris.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boca Raton : St. Lucie Press, c2002Online access: Publisher description Availability: Items available for loan: Pakistan Navy Engineering College (PNEC)Call number: 658.4013 EHR (1).
Principles of quality costs : principles, implementation and use / Jack Campanella.

by Campanella, Jack, 1934- | American Society for Quality Control. Quality Costs Committee.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQ Quality Press, c1999Online access: Table of contents only Availability: Items available for loan: Pakistan Navy Engineering College (PNEC)Call number: 658.562 CAM (1).
Plant and service tours in operations management.

Publisher: [S.l.] : MacMillan Pub Co, 1991Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.5 SCH (1).
Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.

by Rust, Roland T | Zahorik, Anthony J | Keiningham, Timothy L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : HarperCollins College Publishers, c1996Availability: Items available for loan: Central Library (CL)Call number: 658.8 RUS 1996 (1).
Principles of quality costs principles implementation and use

by Campanella, Jack.

Edition: 2NDMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: WISCONSIN ASQC 1990Availability: Items available for loan: College of Electrical & Mechanical Engineering (CEME)Call number: 658.562 CAM'P (1).
Service management for competitive advantage

by Fitzsimmons, James A ; Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: NEW YORK MCGRAW HILL 1994Availability: Items available for loan: College of Electrical & Mechanical Engineering (CEME)Call number: 658 FIT (1).
Activity based management, for service industries, government entities, and nonprofit organizations

by Brimson, James A, Antos, John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: NEW YORK JOHN WILEY 1994Availability: Items available for loan: College of Electrical & Mechanical Engineering (CEME)Call number: 658 BRI (1).
Quality;a critical introduction

by Beckford, John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: LONDON ROUTLEDGE 1998Availability: Items available for loan: College of Electrical & Mechanical Engineering (CEME)Call number: 658.562 BEC (1).
Iso-9000 and the service sector a critical interpretation of the 1994 revisions

by Lamprecht, James L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: ASQC QUALITY PRESS 1994Availability: Items available for loan: College of Electrical & Mechanical Engineering (CEME)Call number: 658.562 LAM'I (1).
Quality : a critical introduction / John Beckford.

by Beckford, John, 1958- [author.].

Edition: Fourth edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; New York : Routledge, Taylor & Francis Group, 2017Availability: Items available for loan: School of Mechanical & Manufacturing Engineering (SMME)Call number: 658.562 BEC (1).
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.

by Fitzsimmons, James A | Fitzsimmons, Mona J | Bordoloi, Sanjeev | Fitzsimmons, Mona J | Bordoloi, Sanjeev.

Edition: 8th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2014Availability: Items available for loan: Central Library (CL)Call number: 658 FIT (1).
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